Frequently Asked Questions

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If you need information beyond what we have provided on this website, please feel free to contact us. We want your time on Kauai to be memorable. Please contact us by email or phone for availability of reservation dates, for equipment rental options, or to learn more.

Frequently Asked Questions

Do you offer long-term rentals?

We have a 2-week max length on all van rentals.

Can I use my own insurance?

No, you are required to use Wheelbase insurance and all drivers must be 25 years of age or older.

We don’t have a major credit card can we still rent a van?

No sorry we need a credit on file to hold the security deposit.

What should we do if the battery is dead (headlight/battery left on) OR we got a flat tire?

The renter is responsible for any dead battery, or flat tire that should incur during the renting period. At our discretion we may be able to offer assistance with in reason. If roadside assistance is called without Kauai Camper’s permission, the total cost of said assistance is the renters responsibility.

What happens if the van breaks down?

If your van runs into mechanical issues we will do our best to fix the problem over the phone first. Renter must be willing to work with us to help fix/diagnose the problem. If the problem cannot be fixed over the phone we will send out a mechanic to try and fix the problem (this may take up to 2 hours depending on where you are). If the problem cannot be fixed with a few hours we will provide you with another replacement van. In the unlikely event that another van cannot be provided, we will issue a refund for the remainder of the reservation and give you a ride to where ever you need to go (i.e. car rental, hotel). Kauai Camper Rental is not responsible for anything including but not limited to the costs associated with finding new accommodation, rental car etc. for the change in plans. If you are on a restricted road or in a restricted area all cost associated with towing, repair, transportation, accommodations etc. shall be solely the renters’ responsibility.

What happens if we get into an accident or someone hits the van?

Call us and the Police as soon as safely possible.

How many passengers can travel in the vans?

3 adults max or 2 adults and 2 children under the age of 15.

Is it possible to install a child’s car seat in the van?

Yes a car seat fits although we do not supply car seats.

What type of gas do I need to use?

Our vans require premium gasoline only.

What do I need to do before returning the van?

Pick all opala (trash), personal belongings and fill your van up with premium gas only. A $10/gal charge will be added on if the tank is not returned full. Please bring the van back reasonably clean.

How many gallons of fresh water do the vans hold?

13.2 gallons

Can I drink the water from the faucet?

No you cannot drink the water from the van kitchen faucet.

Can we smoke inside the van?

No please do not smoke inside the van, any evidence of smoking inside the van will result in an additional fee of $300.

Can I get my deposit back if I cancel my trip?

All cancellations must be confirmed in writing (E-mail, or letter). The $250 deposit is refundable for up to 7 days after the reservation is made. For cancellations more than 7 days after the reservation is made the $250 deposit is not refundable. For cancellations made less than 30 days prior to scheduled pick-up, 50% of rental fees shall be forfeited. For any cancellations made less then 7 days before start day of reservation 100% of rental fees are non refundable. For all cancelations, you may be refunded, minus the $250, if we are able to fill you reservation slot but we do not guarantee this. All “no call, no shows” on the rental start date will be charged the full rental amount. Any change in Dates after 30 days from the rental start date may not be refunded. Any Change in dates after the rental begins will not be refunded.

What are your age restrictions on renting a van?

All drivers must be 25 years of age or older.

Is there a shower and toilet in the van?

No there is a not a shower or toilet. All campsites listed on website offer shower and bathroom facilities, there are even a few campgrounds that offer hot water.

Do the campervans have 4WD?

No, the vans do not have 4WD and should never be put in a situation where 4WD is needed. We hope you would treat our vehicles as if they were your own. The campervans should NEVER leave the pavement. Taking these campervans anywhere off-road is STRICTLY prohibited. Polihale State Park: there is no service once you leave the paved road. This and other sand/ dirt roads are off limit. Our girls are old, rent a jeep and we will loan you the gear. We didn’t want to add GPS but the vans were still going there. After a $4,000 transmission and a van down for a month we are installing the tracking systems. At our discretion you will forfeit the van deposit ($1000) if the van is taken off main road and enters the dirt road to Polihale.

OTHER QUESTION

OUR CAMPER VANS

Each camper is fully stocked for your Kauai adventure. Sleeping up to 3 adults or 2 adults and 2 children under the age of 10 years old.

         

INSIDE OUR CAMPER VANS

Home is where you park it
Full size bed above and below
Choose your back yard
Lots of Breeze among the trees up top
Great space for work or play
Up top and Down below

CONTACT US

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