Frequently Asked Questions

Please contact us by email or phone for availability of reservation dates, for equipment rental options, or to learn more. View our Rental Agreement.

Q.) We are not from Canada or the US do we need an international drivers license?
A.) Yes we require international drivers license for all drivers outside the US or Canada.

Q.) Do you offer long-term rentals?
A.) We have a max amount of time of 2 weeks where you can rent the van.

Q.) I want to use my own car insurance. What must it include?
A.) In order to use your own personal insurance, you must have full coverage i.e. comprehensive and collision. Your insurance also must cover older camper vans. Credit card insurance is not accepted. Vans cannot be released without proof of valid full coverage insurance. If you are international or do not have full coverage you must buy insurance with our affiliated business called Wheelbase/outdoorsy. When completing your reservation "adding insurance" will be an option. To use Wheelbase's insurance you must have an international drivers license and be 25 years of age or older. No vans will be released with out proof of current full coverage. You are responsible for all damage to the van or others.

Q.) Can I use my credit card issued insurance.
A.) You can check but most credit card issued insurances DO NOT cover older vans or RV rentals.

Q.) We don’t have a major credit card can we still rent a van?
A.) No sorry we need a credit on file to hold the security deposit.

Q.) We left the headlights/battery on and the battery is dead what should we do? OR we got a flat tire what should we do?
A.) The renter is responsible for any dead battery, or flat tire that should incur during the renting period. At our discretion we may be able to offer assistance with in reason. If roadside assistance is called without Kauai Camper’s permission, the total cost of said assistance is the renters responsibility.

Q.) What happens if the van breaks down?
A.) If your van runs into mechanical issues we will do our best to fix the problem over the phone first. Renter must be willing to work with us to help fix/diagnose the problem. If the problem cannot be fixed over the phone we will send out a mechanic to try and fix the problem (this may take up to 2 hours depending on where you are). If the problem cannot be fixed with a few hours we will provide you with another replacement van. In the unlikely event that another van cannot be provided, we will issue a refund for the remainder of the reservation and give you a ride to where ever you need to go (i.e. car rental, hotel). Kauai Camper Rental is not responsible for anything including but not limited to the costs associated with finding new accommodation, rental car etc. for the change in plans. If you are on a restricted road or in a restricted area all cost associated with towing, repair, transportation, accommodations etc. shall be solely the renters’ responsibility.

Q.) What happens if we get into an accident or someone hits the van?
A.) Call us immediately.

Q.) How many passengers can travel in the vans?
A.) 3 adults max or 2 adults and 2 children under the age of 10.

Q.) Is it possible to install a child’s car seat in the van?
A.) Yes a car seat fits although we do not supply car seats.

Q.) What type of gas do I need to use?
A.) Our vans require premium gasoline only

Q.) What do I need to do before returning the van?
A.) Pack all apala (trash), personal belongings and fill your van up with premium gas only. A $10/gal charge will be added on if the tank is not returned full. Please bring the van back reasonably clean.

Q.) How many gallons of fresh water do the vans hold?
A.) 13.2 gallons

Q.) Can I drink the water from the faucet?
A.) No you cannot drink the water from the van kitchen faucet.

Q.) Can we smoke inside the van
A.) Great questions! No please do not smoke inside the van, any evidence of smoking inside the van will result in an additional fee of $300.

Q.) Can I get my deposit back if I cancel my trip?
A.) All cancellations must be confirmed in writing (E-mail, fax or letter). A $50 processing charge applies to all cancellations made at any time after deposit is accepted. For cancelations within 31-60 days of the Rental start date, the $250 deposit shall be forfeited. For cancellations made less than 30 days prior to scheduled pick-up, 50% of rental fees hall be forfeited. For all cancelations, you may be refunded, minus the $250, if we are able to fill you reservation slot but we do not guarantee this. All “No Call, No Shows” on the rental start date will be charged the full rental amount.

Q.) What are your age restrictions on renting a van?
A.) All drivers with their own insurance must be 21 years of age. Anyone needing insurance coverage must be 25 years of age.

Q.) Is there a shower and toilet in the van?
A.) No there is a not a shower or toilet. All campsites listed on website offer shower and bathroom facilities, there are even a few campgrounds that offer hot water.

Q.) Do the campervans have 4WD?
A.) No, the vans do not have 4WD and should never be put in a situation where 4WD is needed. We hope you would treat our vehicles as if they were your own. The campervans should NEVER leave the pavement. Taking these campervans anywhere off-road is STRICTLY prohibited. Polihale State Park: there is no service once you leave the paved road. This and other sand/ dirt roads are off limit. Our girls are old, rent a jeep and we will loan you the gear. We didn’t want to add GPS but the vans were still going there. After a $4,000 transmission and a van down for a month we are installing the tracking systems. At our discretion you will forfeit the van deposit ($1000) if the van is taken off main road and enters the dirt road to Polihale.